Return and Refund policy

Satisfaction Guarantee
Here at PrintyMix, we are offering high quality personalized artwork to your complete satisfaction. Our artists have great experience turning photos into art. We are confident that you will be fully satisfied with our artists artwork!

Design Promise
If you are not happy after viewing the preview of the portrait you can ask for revisions – we do unlimited modifications free of charge! Should you decide even after several modifications that you are not happy with the result, we will of course respect your decision. In that case, please write to our customer support so we can reach the best solution for you.

Digital File Refund Policy
Digital download files cannot be refunded once they have been sent to you, regardless of whether you return the physical portrait.

Cancellations
If your artwork has not been sent to production, and you don’t want to continue your artwork project with us, please contact us at your earliest convenience. We will be able to issue you a full refund only if items have not been produced yet.

Returns
As our products are fully personalized we do not accept returns or exchanges unless the item is defective or damaged during shipment.

Exchanges 
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective because of production or damaged during shipping, you should promptly contact us at support@printymix.com
We will be happy to replace your defective or damaged artwork. We need you to provide photos of the damage so that we can handle the claim process with our carrier or printing provider properly. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. 

Disclaimer
PrintyMix reserves the right to deny returns from customers with an excessive return history. 
If a photo is blurry, we will let you know right away. If you would like us to try anyway, we can continue as long as you waive your right to a full refund.